Diagnostics and performance evaluation
Performance evaluation of your program on numerous levels in order to well identify areas of improvement.
At the heart of this approach is the PD-i (Program Diagnostic Index), a tool than can evaluate the program on 11 different levels and generate a quantified result with respect to the viability of your program:
Q & A session with management so we can better understand your organization, business goals, operating policies, strategy and business vision, as well as technological and operational constraints.
Program evaluation according to 11 criteria that would enable us to determine strengths and weaknesses of the program, as well as elements to be prioritized. Performance analysis of the program according to the different KPSs of the industry and LoyalT study (index of recommendation, engagement, purchase behaviour).
Analysis of best practices index and performance index of 8 to 12 of the best programs in your industry worldwide. The analysis will be based upon 15 different dimensions such as improvement, generosity, mobile integration, segmentation, communications personalization, social media usage, and number and type of promotions, etc.
Detailed analysis and recommendations with respect to: